Frequently Asked Questions

What Shipping Methods Are Available?

Currently, we use air freight to move goods out of the country, but once they are delivered to the country, the buyer comes to pick them up, or we bring them to buyers after paying.

Do You Ship Internationally?

Yes currently, we use air freight to move goods out of the country.

How Long Will It Take To Get My Package?

It takes between two and three weeks for products coming from outside the country, but for products within the country it is only one day.

What Payment Methods Are Accepted?

Now we are accepting COD as secure payment method, but also you can purchase and pay through our payment methods like paypal debit card, credit cards, and MTN MoMo.

Is Buying On-Line Safe?

Yes, it is reliable because it is a good and convenient way for buyers to get their products wherever they are, and we KigaliCityMarket are ready to help them and we operate legally and have registered addresses in kigali Rwanda.

How do I place an Order?

It's very easy! You go to the KIGALI CITY MARKET website, view the available products, and then choose the product you want. You can also select multiple products at once and click on add to cart, or buy now. Then, go to the cart, click on checkout, fill in your details, and finally enter the address where the product will be delivered to you. Then, confirm the order.

How Can I Cancel Or Change My Order?

It's very easy if you have an account. Log in to your account, then look on the left side under "my orders" and click there to see all the orders you have made. Then select the order you want to change, look at the "edit" button and click there, then change your order before you have finished paying.

Do I need an account to place an order?

Yes, you need an account to be able to place an order, but there is also a way to make it easier for buyers to purchase a product without having to register first, They are only required to provide sufficient information to inform them of their purchases.

How Do I Track My Order?

Once you have placed an order, you will immediately be given a tracking number for your order, it's very easy! Go to the KIGALI CITY MARKET website, view the available products, select the product you want, you can also select multiple products at once, click on add to cart, or buy now, then enter the cart, click on checkout, fill in your details, and finally enter the address where the product will be delivered, then confirm the order, you will immediately be given a tracking number, then copy the tracking number, then look at the track order button in the menu, enter it and provide your email address, then you will immediately see all the information related to the order you have made.

How Can I Return a Product?

Yes, it is permissible to return a product if it does not meet the quality standards, if it is damaged, or if you receive a product that you did not ordered, or if you receive an incomplete product that does not meet the acceptable standards as shown on the order you placed. also you can read more about returning products in our Return Policy